Terms of use

These Terms of Use (“Terms”) are an agreement between you and Aera Health LLC, a Delaware limited liability company based in Thousand Oaks, California and part of Frontline Healthcare Holdings (“Aera,” “we,” “us,” “our”). They govern your access to and use of aerahealth.us and the Aera pulmonary rehabilitation app (together, the “Service”). They take effect on September 17, 2026 and replace every earlier version. Please read them together with our Privacy policy, which explains how we handle your information.

Agreeing to these Terms

By creating an account, signing in, or using any part of the Service, you agree to these Terms. If you do not agree, do not use the Service. If you are using Aera on behalf of someone else — for example as a family caregiver with their permission — you confirm that you have their authority to do so, and you agree to these Terms for both of you.

Who can use Aera

Aera is for adults aged 18 or over who live in the United States. By using Aera you confirm that you are at least 18, that you live in the United States, and that the information you give us about yourself is accurate. Aera is not directed to children, and we will close any account we learn belongs to someone under 18.

Aera is available by invitation

Aera is not open to the public. You get access when a clinician or clinic enrolls you in their program and invites you. Your access depends on that relationship: if you leave the program, or if the clinic ends its agreement with us, your access to the Service ends, and we will tell you before it does wherever we can. Your clinic may also see that you are enrolled, see the check-ins and messages you send through Aera, and use them as part of your care. An invitation is personal to you and must not be passed to anyone else.

Aera is not medical care

Aera is an educational and supportive pulmonary rehabilitation program. It does not provide medical advice, diagnosis, or treatment, and it is not a substitute for care from your healthcare provider. Using Aera does not create a clinician-patient relationship between you and Aera Health LLC; your clinician-patient relationship is with the clinic or clinician that invited you. Always follow your clinician’s guidance. Never disregard professional medical advice, or delay seeking it, because of something you read or use in Aera. If you think you are having a medical emergency, call 911 or your local emergency number.

Aera is not a medical device

Aera is a self-management and education program. It is not a medical device, it is not cleared or approved by the U.S. Food and Drug Administration, and it is not intended to diagnose, treat, cure, mitigate, or prevent any disease or condition. It does not measure anything by itself: the readings in Aera are the ones you enter, taken with your own equipment, and Aera is not a substitute for that equipment or for clinical assessment. If a reading looks wrong to you, trust your instruments and your clinician, not the app.

No one watches the Aera app in real time. Your care team reviews what you record during their working hours, not continuously, and reminders or alerts inside the app are not an emergency response service. Do not use Aera to report an emergency or to ask for urgent help. If you need help now, call your care team, and call 911 if it is an emergency.

Assumption of risk (at-home exercise)

Aera includes guided breathing and physical-activity routines that you perform on your own, without in-person supervision. Physical activity carries inherent risks. You should obtain clearance from your healthcare provider before beginning, and by taking part you accept the risks of doing so. Stop immediately and seek medical attention if you experience chest pain, severe shortness of breath, dizziness, fainting, or any symptom that alarms you. Nothing in this section limits any liability that the law does not allow us to limit, including liability for our own gross negligence or willful misconduct.

Your account

You sign in with a one-time code sent to your mobile phone number, and on some devices with your fingerprint or face. Keep your phone and your codes to yourself. Do not let anyone else use your account, and do not use anyone else’s. Everything done through your account is treated as done by you. Tell us right away if you think someone else has gotten into your account or if you lose the phone you sign in with, and we will help you lock it down. Keep your phone number and email address up to date in Settings — that is how we reach you about your account and how your care team reaches you.

Text messages and notifications

We use text messages to sign you in. When you enter your mobile phone number and ask for a code, you agree to receive a one-time sign-in code from Aera by text message at that number. One message is sent per sign-in. Message and data rates may apply, depending on your mobile plan. Message frequency depends on how often you sign in. Carriers are not liable for delayed or undelivered messages.

Reply STOP to any Aera text message to stop receiving them, and HELP for help; you can also email us. If you stop text messages you will not be able to receive sign-in codes, so tell us first and we will help you set up another way to get in. Consent to receive these messages is not a condition of any purchase.

If you turn on notifications, we send reminders and alerts to your phone through Apple or Google. Notifications are not a substitute for contacting your care team, and they may be delayed or not arrive at all — phones, networks, and notification services are not guaranteed. You can turn notifications off at any time in Settings or in your phone’s settings. We send email to clinicians about their patients; we do not send health information to patients by email.

Acceptable use

Use the Service only for the program, and only lawfully. You must not:

• Use anyone else’s account, or let anyone else use yours.
• Give us information about someone else without their permission.
• Try to get into any part of the Service, any account, or any record you are not meant to see.
• Interfere with the Service, overload it, scrape it, or use automated tools against it.
• Reverse-engineer, decompile, or copy any part of the Service, except where the law allows it regardless of this restriction.
• Upload anything harmful, unlawful, abusive, or that infringes someone else’s rights.
• Use the Service to provide a competing service, to benchmark it, or to build a substitute for it.
• Represent that Aera diagnoses, treats, or prevents any disease, or present anything from Aera as medical advice from us.

What you put into Aera

What you record and send — your check-ins, messages, photos, and documents — stays yours, and your health record is handled under our Privacy policy and under HIPAA, not under this section. You give us only the permission we need to run the program: to store what you send, to show it to your care team and to anyone you choose to share with, to back it up, and to keep it for as long as the law requires. We do not use your content for advertising, we do not sell it, and we do not use your health information to train artificial-intelligence models. If you send us feedback or a suggestion, we may use it freely and without owing you anything for it.

Cost

Aera does not charge you a fee for the app. Your clinic, your clinician, or your health plan may bill for their own services, including services they provide using information you record in Aera — that is between you and them, and we do not set or collect those charges. If we ever introduce a fee for anything in the app, we will tell you clearly before it applies and you will be able to decline it.

If you got Aera from the App Store or Google Play

These Terms are between you and Aera Health LLC only — not with Apple Inc. or Google LLC. Apple and Google are not responsible for the Aera app or its content. Your license to use the app on an Apple device is a non-transferable license to use it on any Apple-branded product that you own or control, as permitted by the Usage Rules in Apple’s Media Services Terms and Conditions. We alone — not Apple or Google — are responsible for the app, for maintenance and support, for any warranty, and for any claim that the app fails to conform to a legal requirement, is defective, infringes someone’s intellectual property, or does not meet consumer-protection or product-liability requirements. Apple and Google have no obligation at all to provide maintenance or support for the app.

If the app fails to conform to any warranty that applies to it, you may tell Apple, and Apple will refund the purchase price of the app if you paid one; to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever. You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties. You must also comply with any third-party terms that apply when you use the app, including your mobile carrier’s terms. Apple, Google, and their subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

No outcome guarantee

Individual results vary. We make no promise of any particular health outcome from using Aera, and nothing in the Service should be read as one.

Disclaimer of warranties

The Service is provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, whether express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that any content or reading in it is accurate or complete, or that defects will be corrected. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

Limitation of liability

To the maximum extent permitted by law, neither Aera Health LLC nor its affiliates, officers, employees, or suppliers will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, profits, revenue, or goodwill, arising out of or relating to your use of, or inability to use, the Service — even if we were told such damages were possible.

To the maximum extent permitted by law, our total liability to you for all claims relating to the Service, in the aggregate, will not exceed the greater of the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, or one hundred U.S. dollars (US$100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law — including, under California law, liability for fraud, for willful injury to another person or their property, or for violation of law whether willful or negligent (Cal. Civ. Code § 1668). Some jurisdictions do not allow some of these limits, so parts of these sections may not apply to you, and the limits above apply only to the extent the law allows.

Indemnification

You agree to indemnify and hold harmless Aera Health LLC and its affiliates from third-party claims, losses, and reasonable costs arising out of your misuse of the Service, your breach of these Terms, or content you submit that you had no right to submit. This does not apply to anything caused by us.

Intellectual property

The Service — including its software, program content, exercise and breathing material, illustrations, text, and the Aera name and logo — is owned by Aera Health LLC or its licensors and is protected by copyright, trademark, and other laws. We grant you a personal, limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service for your own non-commercial use in the program, for as long as your account is open. You may not copy, modify, distribute, sell, lease, reverse-engineer, or attempt to extract the source code of any part of the Service, or remove any notice from it, except where the law says you may despite this restriction. Aera and the Aera logo are trademarks of Aera Health LLC. All rights not expressly granted are reserved.

Ending your use of Aera

You can close your account at any time from Settings in the app, or by asking us through our account deletion page if you cannot open the app. Closing your account signs you out everywhere and permanently prevents sign-in; what happens to your health record afterwards is explained in our Privacy policy and on that page. We may suspend or end your access if you breach these Terms, if we must do so to protect you, another user, or the Service, if your clinic ends its relationship with us, or if we discontinue the Service — in which case we will give you as much notice as we reasonably can. Sections that by their nature should survive — intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution — survive the end of your account.

Step-by-step instructions are on our account deletion page.

Governing law

These Terms, and any dispute arising out of them or out of your use of the Service, are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Subject to the section below, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Ventura County, California, and each of us waives any objection to that venue. If you are a consumer, nothing here deprives you of the protection of any mandatory law of the state where you live.

If there is a dispute

If something goes wrong, please tell us first: email us with your name, what happened, and what you would like us to do. Most problems are solved this way. We each agree to try in good faith to resolve a dispute informally for 60 days after one of us gives the other written notice of it, before starting a court case. Either of us may still go to small-claims court, and either of us may still ask a court for an order to stop a misuse of intellectual property or confidential information at any time.

These Terms contain no mandatory arbitration clause and no class-action waiver. You keep every right you have to go to court and to take part in any proceeding the law allows.

General

These Terms, together with our Privacy policy and any consent you give in the app, are the whole agreement between you and us about the Service. If any part of them is found unenforceable, the rest still applies and the unenforceable part is narrowed to the least extent needed. If we do not enforce something right away, we do not give up the right to enforce it later. You may not transfer your rights under these Terms to anyone else; we may transfer ours to an affiliate or in connection with a merger, acquisition, or sale of the business, and your rights will not be reduced by it. We give you notice in the app, by text message, or by email to the details on your account; you give us notice by email to the address below. Neither of us is responsible for a failure caused by something genuinely outside our control.

Changes

We may update these Terms. We post the updated version here with a new effective date. If a change is material, we will tell you in the app or by email before it takes effect, and we will give you a reasonable chance to close your account if you do not agree. Continuing to use the Service after a change takes effect means you accept the updated Terms.

Contact

Questions about these Terms? Email info@aerahealth.us, or use our contact form.